Frequently Asked Questions
Everything you need to know about your sewing journey.
What kind of warranty comes with my sewing machine?
All our machines come with a standard 1-year manufacturer warranty covering mechanical defects, plus an optional extended protection plan for accidental damage.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location and the weight of the machine.
Can I return a machine if I am not satisfied?
We offer a 30-day trial period. If the machine doesn't meet your expectations, you can return it in its original packaging for a full refund, minus shipping costs.
Are your machines suitable for heavy fabrics like denim or leather?
We carry a specific line of 'Heavy Duty' machines designed with reinforced motors and needles specifically for thick fabrics like leather, denim, and upholstery.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer interest-free financing options through Klarna and Affirm for higher-priced models.
How do I access technical support for my new machine?
Every purchase includes lifetime access to our online tutorials and a dedicated technical support line available Monday through Friday for troubleshooting.